Cancellation and Refund Policy
Effective Date: 1st May 2019
Thank you for choosing Recoversy ( SPK Financial Consultants LLP) (“we,” “us,” or “our”) for your investment recovery consultancy services. We strive to provide the highest level of service and customer satisfaction.
This Cancellation and Refund Policy explains our policy regarding cancellations and refunds for our services. Please read this policy carefully before engaging with our services. By using our services, you acknowledge and agree to the terms outlined in this policy.
1. Cancellation Policy
1.1 Cancellation by You If you wish to cancel our services, you must notify us in writing or by contacting our customer support team. The cancellation request should include your name, contact information, and details of the services you wish to cancel. Please note that cancellation requests received after significant work has been completed may not be eligible for a full refund (refer to the refund policy below).
1.2 Cancellation by Us We reserve the right to cancel or terminate our services at any time for any reason, including but not limited to the inability to provide the services due to unforeseen circumstances, legal restrictions, or a violation of our terms of service. In the event of a cancellation by us, you will be entitled to a refund of any fees paid for the services not yet rendered.
2. Refund Eligibility
2.1 Service Limitations
Please note that our services involve efforts to locate and recover unclaimed and forgotten investments. The success of these efforts may vary depending on various factors, including the specific circumstances of each case and the availability of information. While we make every reasonable effort to assist in the recovery of your investments, we cannot guarantee the outcome.
2.2 Non-Guarantee of Results
We do not offer refunds based on the outcome of our services or the recovery of your investments. We provide our services on a best-effort basis, and the outcome is dependent on factors beyond our control.
2.3. Non-Refundable Services
2.3.1 Initial Consultation Fee
Any fees or charges related to the initial consultation or assessment of your case are non-refundable. This fee covers the time, expertise, and resources dedicated to evaluating your situation and providing you with an analysis and recommendations.
2.3.2 Case Research and Investigation Fees
If we undertake research and investigation to identify and locate potential unclaimed investments on your behalf, any fees or charges associated with these services are non-refundable. These fees cover the costs and efforts expended in conducting the research and investigation process.
3. Refund Requests
3.1 Service Cancellation
If you wish to cancel our services before any research or investigation has been conducted, you may be eligible for a partial refund of the fees paid, at our discretion. Please contact us as soon as possible to initiate the cancellation process.
3.2 Refund Determination
Refund requests will be reviewed on a case-by-case basis. Factors that may be considered in determining eligibility for a refund include the stage of the service, the work completed, and any costs incurred by us up to that point. We reserve the right to assess an administrative fee for any refund granted.
4. Contact Us
If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at:
Trade name: Recoversy
Registered name: SPK Financial Consultants LLP
Registered address: Bankebihari Residency, Vijay Housing Society, Gaurakshan Road, Akola – 444001
Head office: 402, Elite Transbay, Balewadi, Pune – 411045
Email: [email protected]
Please note that our refund policy is subject to change, and the updated policy will be effective upon posting on our website. We encourage you to review this policy periodically.
This Refund Policy was last updated on 1st April 2023.