Frequently asked questions

Your go-to guide for investment recovery

About Recoversy

Recoversy is a customised service provider in the area of unclaimed investments. We provide expert help to investors who face problems with transfer, transmission, dematerialisation of shares/mutual funds, split shares, bonuses, unclaimed dividends, conversion of shares and redemption of debentures.

Recoversy have a dedicated team of experts who takes care of all the issues pertaining to bringing your money back. We make sure that you get your invested money back, no matter what! We walk that extra mile so that you don’t have to. We take care of your documentation so that you don’t face that hassles. We are here to EASE YOUR RECOVERY

Please refer our Our Services page for more details regarding our services. If you have a special requirement we have a special team for you. Kindly connect with our team here by filling the form.

Just fill out the Start Recovery form at the top right corner of the page and we will connect with you shortly. To start any recovery process we sign a mandate form with you which clearly states our terms & conditions. More transparent the process, more will you trust us.

Every case is different, thus having a fixed structure is a little difficult on that part, we understand that you have already seen a nightmare when your investment went unclaimed and thus let us assure you that our services are one of the most affordable and most reliable in the industry. Connect with us to receive a customised quote from our team.

We get this question a number of times. Consultancy for investment recovery is rather a new field and thus there is no condition under which we can be registered with SEBI. Although we do have many of our team members who are more than qualified to be a SEBI registered consultant. So be rest assured your investment recovery are in safe hands.

No we are not!! As a matter of fact no-one in our investment recovery business is. If someone claims to be IEPF affiliated he is basically a fraud. So beware while you deal with people claiming to help you recover your shares from IEPF. But let us assure you we definitely know how to get things done. <clever laughter>

NRI Investors

Although your visit or physical presence is not required. Recoversy team will coordinate with you or your representative as and when required. Under some rare cases, the company may ask for physical verification of the client incase of huge recovery amount, we can have with a workaround for that.

Although your visit or physical presence is not required. Recoversy team will coordinate with you or your representative as and when required. Under some rare cases, company may force on physical verification of the client, we can well handle a workaround for that under some cases.

That depends on multiple factors viz. what is the case? Is it a death case settlement, transmission of shares or name deletion process. Please connect with us over the chat or email for a detailed understanding. Although some basic documents are mandatory – 

  • Passport (country or residence)
  • OCI Card (if available)
  • Indian Bank account (NRI or NRO or NRE account)
  • An NRI demat account in India

We can help you in opening of the same too. Connect with us today.

Although we don’t ask for the same but to ease up the process at your end you can provide a special power of attorney to any of your close friends or family in India or infact to us. Be rest assured we are a trusted name in the industry and can very well be trusted with a special power of attorney.

If you chose to not provide a power of attorney we will email you the documents which needs your signature, you may take a print of the same, sign them and send the same to our head office. We will take care of the rest process and documentations. We make sure you go through least efforts.

That we need to do before we start with the process. Please connect with one of our recovery expert we will quickly share a mandate form which can be e-signed via mobile or email OTP.

You can reach us through Mobile or Email, due to the difference in time zone please connect with us via Email for timely response. You can also reach us on our number anytime between our working hours.

IEPF Claim

Any individual/company whose shares, dividends, matured deposits or application amount is unclaimed and transferred to IEPF can make a claim with IEPF. Also, a legal heir of a deceased shareholder can also make a legal claim with IEPF to get the holdings recovered and transmitted under his/her name. 

We at Recoversy make sure that the recovery process for you is hassle free. We need some basic identification documents viz.

  • Aadhaar card / Passport (incase of NRI citizen)
  • PAN card (Indian or NRI citizen)
  • Cancelled cheque of bank account
  • CML (client master ledger) of demat account
  • Original investment documents

We believe we should be paid only when we deliver what we promised. Thus, we charge a fee only after you have got your investments back in your demat a/c or bank a/c. Although we do charge a minimal initial refundable deposit, which is refundable if we are unable to recover back your investments. 

Recoversy has incorporated strict policies for personal and financial data handling. We collect details from various authenticated sources and make sure that investors are provided with a one stop destination for all the investment recovery needs.

Once you appoint Recoversy as your investment recovery partner we take care of all the communications, documents and process. Although, there are some documents which require you in-presence like FIR (for loss of share certificate), Legal heir or succession certificate. Need not worry we do have a legal team who can take care of all the above and get the process done seamlessly.

We get this question a number of times. The process completely depends on how soon we are provided with the documents asked. Usually the process takes around 4-5 months but there are cases under which Recoversy was able to recover shares from IEPF within a span of less than 30 days. Also, if there are some issues with your primary documents that might delay the process.

No we are not!! As a matter of fact no-one in our investment recovery business is. If someone claims to be IEPF affiliated he is basically a fraud. So beware while you deal with people claiming to help you recover your shares from IEPF. But let us assure you we definitely know how to get things done. <clever laughter>

General Queries

We at Recoversy makes sure that everything is transparent thus before we start any process we ask you to sign a mandate form which briefly indicates all the terms & conditions. Once you agree on the same and the initial security deposit is paid we immediately start the recovery process.

All the documents required depends on case to case basis. There are a basic set of identification documents required like

  • Copy of Aadhaar card / Passport (for NRI investor)
  • PAN Card
  • Cancelled cheque of Bank Account
  • CML (Client Master Ledger) in case of recovery of shares
  • Investment proof (if any)

For specific cases like Name change, death claim case, transfer / transmission of shares, etc. documents required are variable. Contact us today to know about the documents needed under your case.

Yes we can! We just need your complete name and the last know address so that we can appropriately locate and verify investments under your name.

Although we don’t ask for the same but to ease up the process at your end you can provide a special power of attorney to any of your close friends or family in India or infact to us. Be rest assured we are a trusted name in the industry and can very well be trusted with a special power of attorney.

You got nothing to lose! We clearly state in our agreement that the amount submitted by you as Security Deposit is completely refundable in case we are unable to recover your investments.

No you do not! In this digital world we believe visiting offices is cliche. We have our complete process done online, although we do require signatures on the documents, which is taken care by our document collection team.

Although, if you wish to visit our office you are wholeheartedly welcome. We would love to have a chat with you.

Although, we do not operate as a Depository Participant we do have some collaborations with India’s No.1 stock broker (Zerodha) and thus can help you open a demat account right away. You can use the below attached link to open a demat account right away.

OPEN YOUR DEMAT ACCOUNT WITH ZERODHA